INSTAREA, a consultancy company, has developed telecom expense management software that is able to distinguish between private and work-related calls made by employees in the workplace. This tool can save money for companies, the Hospodárske Noviny daily wrote in mid December.
“The magic of the system is that it sorts calls automatically,” Peter Fusek, member of the development team told the daily, adding that the system is correct 95 percent of the time, but it can learn and thus improve this figure.
Callinspector, as the system is called, monitors the behaviour of the caller, compares it with the history of calls as well as with the activities of colleagues. In addition to numbers dialled, it also focuses on the length of the calls.
“If somebody makes a 20-minute call to the same number each day after work, then it is more than probable that on the opposite end is somebody from the family,” said Fusek.
The Callinspector algorithm is able to adapt to a company’s conditions and environment.
“It monitors results versus the error rate and is able to distinguish which rule sometimes does not work,” said Fusek, adding that this rule then has lower weight when making an assessment. In addition, with the increasing amount of data it is possible to better tune the whole system.
In Slovakia Callinspector is used by companies such as electricity producer Slovenské Elektrárne and metallurgical products wholesaler Ferona. Because of its success Instarea now plans to sell this product abroad.